Difficult conversations at work don’t have to go sideways. In this video, Claudia St. John, founder and CEO of The Workplace Advisors, shares the FRIEND method: a six-step framework for navigating critical conversations with employees, coworkers, and leaders.
Why are these conversations so hard? Usually because three things are true: the stakes are high, opinions differ, and the outcome is uncertain. The FRIEND method gives you a roadmap:
🔹 F — Find your due north: know the outcome you want before you start
🔹 R — Ready your emotions: don’t go in hot
🔹 I — Inspect your stories: the narrative in your head is one you made up
🔹 E — Establish safety: the right time, place, and people
🔹 N — Navigate their stories: ask probing questions and truly listen
🔹 D — Develop common ground: agree on what happens next
Whether you’re an HR professional mediating conflict or a manager facing a tough one-on-one, this framework helps you stay grounded and get to a real resolution.
The Workplace Advisors partners with small and mid-sized businesses on all things workplace: HR support, conflict mediation, recruiting, training, and compliance.
Connect with us!
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E-mail:
hello@theworkplaceadvisors.com
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Website:
http://www.theworkplaceadvisors.com
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LinkedIn:
https://www.linkedin.com/in/claudiastjohn/
https://www.linkedin.com/company/theworkplaceadvisors
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