When an experienced employee starts under-performing, most leaders ask: “What’s wrong with them?”
But that’s the wrong question.
In this video, Claudia St. John shares a real client story about a CFO who was ready to give up on her new accountant — until one question changed everything. It’s a powerful reminder of how empathy and active listening can rescue a struggling hire, repair a damaged working relationship, and save your team from unnecessary turnover.
You’ll learn:
✅ Why “difficult” employees are often struggling employees
✅ The one question that shifts your perspective as a leader
✅ How active listening rebuilds trust on your team
✅ Why people quit managers, not jobs
📌 Need help navigating a workplace challenge like this one? Our HR Support Plan gives you a trusted HR advisor on call for $189/month.
🔗 Learn more: https://theworkplaceadvisors.com/hrsupportplan/
📧 Reach out: hello@theworkplaceadvisors.com
About The Workplace Advisors:
The Workplace Advisors is a national HR consulting firm providing fractional, relationship-driven HR support to businesses of all sizes. We combine compliance, recruiting, and employee development into one accessible, affordable solution — so you get the expertise of a full HR team without hiring one.
Connect with us!
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E-mail:
claudia@theworkplaceadvisors.com
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Website:
http://www.theworkplaceadvisors.com
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LinkedIn:
https://www.linkedin.com/in/claudiastjohn/
https://www.linkedin.com/company/theworkplaceadvisors
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